I guess the good news is that while the 1st call cost me $50, the 2nd call was free. I'm pretty sure I either got the "this dumb blonde is going to be a great customer" discount or the "I feel bad charging a total retard for stupidity she obviously can't help" discount. Not sure which.
Oh, and it also wasn't me who even after that fiasco still hasn't made a spare. Awesome.